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Configuring Software Firewall Products for the ACM

The ArchVision Content Manager (ACM) brings with it numerous new features and services that are dependent on connections made to ArchVision's servers. The fact that the ACM connects to ArchVision's servers may concern some of our users, however the ACM is not spyware and is not intended to compromise user security or privacy in any way. ArchVision understands that Internet security and privacy are very important to our users and works to promote both of these.

Please understand that the ACM does not collect any information about you or invade your privacy, however it does connect to ArchVision's servers from time to time to perform ACM related tasks.

The ACM will connect to ArchVision servers for the following reasons:

  • Registration
  • To retrieve download queues
  • To import licenses
  • To export licenses
  • To retrieve complimentary content
  • To retrive content obtained through subscription channels

Sometimes these ACM features are prevented due to software firewall settings. In most cases, this can easily be corrected by configuring software firewalls to allow outgoing/incoming ACM connections. The process for several of the more popular internet security tools (firewall software packages) has been documented below.

Configuring Norton Internet Security

Configuring Zone Alarm

BlackICE Defender


For additional assistance using products from ArchVision, please visit www.archvision.com or contact our live Support Team Monday-Friday 9am-6pm (EST)

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